From Waiting Rooms to Resource Hubs

A set of design recommendations for probation waiting rooms developed through a participatory process.

Laura Kurgan worked with the Department of Probation in New York City and the Mayor’s Office of Operations, and designed a participatory process which over a period of three months resulted in a report which proposed recommendations for the redesign of probation waiting rooms – processes and design - across New York City. As public places of service in New York City, the DOP “waiting rooms” -- to be redesigned as Resource Hubs -- will become a visible example of changes being made agency-wide to improve the culture of probation and its city-wide infrastructure, policies and processes -- physical and systemic.